Frequently Asked Questions
These are the questions we get asked regularly. We hope you find our answers useful. If there’s something that you have on your mind that isn’t covered here, drop us an email and we’ll get right back to you:
We thought we’d start here! Our rings are cheaper than most of the market for a few reasons. Firstly we’re an online only operator with no physical store presence, our overheads are therefore much lower than your traditional jewelry store. Secondly we don’t hold stock, we make to order which means delivery can take a little longer than you may be used to. Finally some of our stones are ‘lab-created’, this means they’re not naturally occurring but made from the same material as a natural stone but in a lab environment. We source our stones all across the globe to get the best quality and price, which we pass onto you.
Rubies, Emeralds, Diamonds and many other precious stones are created in the Earth’s crust over time through a natural process that results in stones that are by their very nature ‘imperfect’. A laboratory stone is created and has the same chemical composition and properties as a natural stone and is free of imperfections. They both have the same look, weight and feel and bend light in the same way. Synthetic stones are considerably cheaper than their natural counterparts. Many of our rings are made from lab-created stones.
The short answer is as soon as it’s manufactured to your specifications, quality checked, packaged and shipped to you. How long does this take? Typically 14-21 working days.
If you don’t like, send it back to us in the condition you received it, within 30 days and we’ll give you a full no questions asked refund. If instead of a refund you’d like an alternative ring, just let us know and we’ll ship one out to you.